Purchases and stores

If a purchase is missing

1. Confirm the product, store, and store account used for the purchase.
2. Check the order status in that store. A pending or cancelled payment may not be a completed order.
3. Record the app or game version and the item you expected to receive.
4. Email [email protected] with those details and the order reference, if available.

Avoid buying the same item again while the first order is being checked. Reinstalling can remove local progress; read saves and devices before doing so.

What to send privately

Include the product name, store, purchase date, item, order reference, and a short description. Crop receipts to the relevant information. Never send a password, authentication code, full card number, or another person’s payment details. Do not post receipts in Discord or a public issue.

Restoring and changing stores

Restoration depends on the item and the released store edition. Consumable items, permanent unlocks, and subscriptions can have different rules. Ownership or saved progress in one store should not be assumed to transfer to another.

If an edition offers a restore option, follow its product guide. Contact us before deleting local data if that guide does not resolve the problem.

Refunds

Use the refund process and applicable terms of the store where you purchased the item. Bayat can help investigate product fulfillment; the responsible payment provider handles its own payment records and decisions. This guide does not limit rights available under applicable law.